FAQs

Why should I register on your website?

Making an account permits us to grant you a streamline encounter, you’ll be able keep track of your past buy and track your pacel after payment, make a Wishlist for future purchases, and you are doing not need to keep re – entering your individual data at each check out.

If my order has been dispatched, may I cancel it?

we refuse any cancellation once parcel has been dispatched.

What should I do if the wrong item arrived?

If you inadvertently did not receive your order as planned, please get in touch with us so we can address the matter and make sure you have a better overall experience with us. We will send the right items with new consignment to return back to us.

What should I do if the item I received is defective?

Even though we work hard to deliver high-quality products, if there is a problem with one you received, please get in touch with us within 5 days of delivery so we can help you verify and give you store credit in exchange.

Do you ship internationally?

Yes we do ship internationally in BRUNEI AND SINGAPORE. Others country can email us.

LOCAL DELIVERY (WITHIN MALAYSIA)

SHIPPING DETAILS

How much does shipping within Malaysia cost?

We ship via POSLAJU and charge Malaysia’s peninsula RM10. Sarawak & Sabah RM 22. You get tracking numbers sms/website

What is the estimated time of arrival for my package?

Every order will be shipped via POSLAJU within one to two business days (Monday through Friday).
As soon as it becomes available, you will receive an email with a tracking number

Can make via self pickup?

Local self- pickup available on the shipping option before making your payment.

Self pick-up orders will be available for pickup within 1-2 working days after the order has been submitted.

Whatsapp will be sent to the customer once the order is ready for collection.

Pick-up is only permitted upon the receipt of the whatsapp from us.

Any request to pickup the order beforehand will not be entertained.

What delivery options are available internationally?

Teleport freight is used to convey orders to Singapore, Brunei, and other countries. Orders will be shipped out after 5-7 working days (excluding weekends and public holidays) of order processing. It will take seven to fourteen days for it to be picked up.

Please email us for help if, after 14 days after getting the tracking number, you still haven’t received your package.

Which country you covered?

BRUNEI AND SINGAPORE. If you cannot find your country in the list above, please email us at [email protected] we will assist you from there.

How long does it take for my parcel to reach me?

Transit time normally within 3 – 5 working days. Tracking numbers will be provided by email once order has been made